Bd9com's Privacy Policy — Our commitment to protecting your information

Certain information is collected from you when you register and use services on bd9com. Under this Privacy Policy, bd9com collects only the data necessary to ensure service quality and meet legal obligations.

We collect three main types of data — information you provide directly, data collected automatically, and information received from third-party verification.

Data collected under bd9com's Privacy Policy is used only for specific, legitimate purposes. Transparency in every use of your data is a core principle at bd9com.

• Account management: To manage registration, login, password recovery, and overall account security.
• Payment Processing: To process deposits, handle withdrawals, and ensure the security of all transactions.
• Customer Support: To resolve your questions, complaints, or issues promptly.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor your gaming behaviour, identify harmful patterns, and provide support.
• Legal obligations: To comply with AML (Anti-Money Laundering) and other regulatory requirements.
• Service Improvement: To analyze user experience and further improve the gaming platform.
• Promotional Communications: To inform you about new offers and bonuses, with your consent.

Bd9com never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: The minimum information required to process transactions is shared with mobile banking and payment gateway partners.
• Identity Verification Services: Data may be shared with registered verification bodies as part of the KYC process.
• Government Authorities: Data may be disclosed in response to legal orders, court directives, or lawful requests from regulatory authorities.
• Technology Partners: Cloud and technology service providers used to operate the platform work under strict confidentiality agreements.

Before sharing data with any third-party partner, bd9com ensures that the partner complies with international data protection standards. Contracted third parties are not permitted to use your information outside the scope of bd9com's privacy policy.

Bd9com uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential cookies: Required to maintain login sessions, security tokens, and core platform functionality. Disabling these may prevent the site from working properly.
• Functional Cookies: Used for your preferred language, game settings, and personalised experience.
• Analytics Cookies: Used to collect website usage statistics, operated on a fully anonymous basis.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may prevent certain platform features from working correctly.

Bd9com does not store your personal data indefinitely. Retention periods are defined based on the type of data:

• Account information: Retained while the account is active and for up to 5 years after closure (as required by legal obligations).
• Financial transaction records: Retained for up to 7 years in accordance with AML regulations.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• Usage Log: Generally retained for up to 90 days for security purposes.

Once the designated retention period expires, data is securely and permanently deleted or anonymized. This period may be extended in the event of legal claims or investigations.

Bd9com's services are intended exclusively for users aged 18 and above. Under this Privacy Policy, bd9com does not knowingly collect data from minors.

Age verification is carried out at the point of registration. If a minor is found to have created an account using false information, the account will be immediately suspended and all collected data deleted.

If a parent or guardian suspects their child has created an account on bd9com, please contact our support team immediately. We will take prompt action.

Under bd9com's Privacy Policy, you have several important rights regarding your personal data. These rights are established on the basis of international data protection law.

Bd9com may update this Privacy Policy from time to time. Revisions may be made due to changes in business operations, legal requirements, or technological developments.

• For significant changes, advance notification will be sent to your registered email address.
• The date of any update will always be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

For any questions, concerns, or requests to exercise your rights regarding data protection, please contact our privacy team.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us directly via the support chat.
• Response Time: Responses are typically provided within 24–48 hours.
• Data Request: Requests to view, correct, or delete your data will be processed within 30 days.